Job Duties

  • Assist with management and cleanup/maintenance of membership and directory lists in Excel and online management services (such as iContact, Alchemer, and Neon)
  • Work to utilize and improve MHB’s online profiles and provider databases
  • Help enhance scope of collected data to prepare for upgrades in directory and databases as assigned
  • Liaise with a development team to migrate existing directory to a more robust custom-made system.
  • Follow-up with providers on missing elements related to directory information (such as organization description, contact details, etc.)
  • Query databases to identify requested sub-segments for use of academic research, outreach, speaker’s bureau, etc.
  • Assist in updating the organization's overall website and keeping the site up-to-date
  • Create and maintain Excel formulas and macros for list imports and other functionalities
  • Proactive monitoring of partners and community activity to initiate updates / additions to directory and parent network profiles.
    • Follow-up with parents who did not complete a survey, and to get missing elements related to parent network profiles
  • Additional tasks as assigned by the Executive Director

Qualifications | Skills and Abilities

  • Strong computer skills including Customer Relationship Management (CRM) systems, and web content management systems
  • Mastery of Excel, with the ability to design, build, and edit advanced formulas and macros
  • Experience in e-marketing platforms such as iContact or Mail Chimp, desired
  • Experience in online surveys such as Alchemer or Survey Monkey, desired
  • Strong organizational skills, high attention to detail, and process driven
  • Demonstrated ability to be self-motivated and able to follow through with assignments
  • Willingness to take on new tasks and problem solve
  • Passion for LGBTQ+ community and family building

Additional Requirements

  • Ability to work from home, possessing the following:
    • PC or Mac computer/laptop with sound and camera
    • Microsoft Excel
    • High-Speed Internet